Returns & refunds
At The Inside Project, we take immense pride in delivering products of the finest quality that enhance your spaces and bring joy to your life. While we hope you never find a reason to return your order, we understand that sometimes things don’t go as planned.
If, unfortunately, you receive a product that has been damaged during transit or has a manufacturing defect, we are here to make things right. Simply write to us at support@theinsideprojects.com within 72 hours of receiving your product. We will mandatory unboxing videos and clear photos of the damaged goods. failure to do so, will be considered that the damage occurred after delivery at the customers location. Hence, we can’t further help you out.
Once we receive your request, we will arrange a pickup from your location at no additional cost. To ensure safe transit back to us, we kindly request you to pack the product securely, preferably using the same box it arrived in.
Upon receiving the product, our team will carefully inspect it for any damages or defects. Based on our findings, we will offer you one of two resolutions:
A replacement of the product, ensuring you receive a flawless piece to cherish. The replacement will be issued to your address once your return shipment has been delivered back to our factory.
Store credit, which you can use for a future purchase to find something that perfectly matches your vision.
At The Inside Project, we are committed to ensuring that every product you receive meets the highest standards of quality and craftsmanship. However, in the rare event that your product has been damaged during transit or has a manufacturing defect, we’ve designed a simple and supportive process to address your concerns.
Refunds or Replacements Policy
1. Initiating a Return
If you notice damage or defects, please inform us immediately by writing to support@theinsideprojects.com.
Include detailed photos of the product and, most importantly, a mandatory unboxing video as proof of the condition upon delivery. This video helps us verify the issue and speeds up the resolution process.
2. Product Pick-Up
Once your concern has been reviewed and approved, we will initiate a pick-up of the product from your location.
We kindly request that the product be packed securely, ideally in the same box it was delivered in, to avoid any further damage during return transit.
3. Inspection Process
After we receive the product, our quality assurance team will conduct a thorough inspection to confirm the reported damage or defect.
4. Resolution Options
If the inspection confirms the issue, we will promptly proceed with one of the following:
Replacement: A new product will be dispatched to you.
Store Credit: We will issue store credit for the value of the returned product, which can be used for future purchases.
By providing clear evidence and following these steps, we can address your concerns effectively, delivering the best possible outcome for you.
Expedited procurement: Materials or components required for the order might need to be sourced urgently, often at higher costs.
Faster logistics: Shipping the product or service on an expedited timeline usually involves higher shipping or transportation fees. Higher operational costs: Operating outside of normal schedules or at increased speed often incurs higher costs for utilities, labor, and wear-and-tear on machinery.
Risk management: Urgent orders may carry a higher risk of errors, necessitating additional quality checks and measures.
Market differentiation: The fee establishes boundaries for urgency, ensuring that only truly critical orders are prioritized.
Handling an urgent order often requires assigning specific personnel or equipment to expedite the process. To prioritize an urgent order, the company may need to delay or reschedule other projects, potentially impacting their commitments to other clients.