Damaged - If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from our side to fix the damage. Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (imbalance, wooden joints opening etc.). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects. Difference - If the item delivered to you is different from the item image on our website. Missing - If the product delivered to you is incomplete or has components missing.

Installation Issues - Wall mounting installation services and assembly services are not offered by The Inside Project and therefore, return requests because of customer’s inability to get the product wall mounted or assembled will not be processed. Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly etc., please note that The Inside Project will not be responsible for any damage to the product.

If the customer is not satisfied with the purchase. The replacement of the same item will be provided, Or a full store credit of the same amount will be provided to the customer for purchase of all items from our Online store for a period of 365 days. A voucher will be sent on e-mail which can be redeemed at checkout to avail the store credit.

To avail the store credit, the customer will have to do the following, 1. Send a complaint mail to support@theinsideproject.com briefly explaining the issues with the product with supporting images for us to verify the complaint. 2. Original invoice of the purchase should also be attached in the E-mail. The customer support team will look into your complaint and get back to you in 24 to 48 hours.

Websites order can be checked out directly using credit/debit cards, net banking, UPI and EMIs. For orders placed directly with our sales team, following payment modes are available, - Credit/Debit cards - Bank Transfer - Net Banking - UPI - EMI